Last updated: August 2026
Because accommodation services are excluded from the statutory right of withdrawal under Article 15 of Turkish Law No. 6502 and Article 15(1)(g) of the Distance Contracts Regulation, our own cancellation and refund terms are set out below. This policy is presented for your confirmation separately when you complete a reservation.
Standard Cancellation Terms
- Cancelled 7 days or more before check-in: Full refund of the amount paid, with no processing fee deducted.
- Cancelled 3-6 days before check-in: 50% of the amount paid is refunded.
- Cancelled 0-2 days before check-in, or no-show: No refund; the first night's rate or the full reservation amount (as specified for non-cancellable special rates) is charged.
Note: Certain promotional, early-booking or special discounted rates may be marked "non-refundable" or subject to different cancellation terms, provided this is clearly stated at the time of booking. In such cases, the specific terms shown on the booking screen and confirmation email take precedence over the general rules above.
How to Cancel
To cancel a reservation, please email [email protected] with your reservation code, or call us at (0286) 721 74 44. Your cancellation is assessed under the schedule above based on the date and time it reaches us.
Refund Process
For card payments, refunds are typically credited back to your card within 5-10 business days, depending on your bank's processing times. For bank transfer payments, refunds are sent to the IBAN you provide within 10 business days at most.
Hotel-Initiated Cancellations
If the hotel must cancel a reservation due to force majeure (see Distance Sales Agreement, Art. 6) or an unforeseeable operational necessity, the full amount paid is refunded to the guest, and an alternative date or comparable room is offered wherever possible.
Contact
For questions about cancellations or refunds, please reach us via our Contact page or the channels above. See also our Distance Sales Agreement.